Hotel Tjampuhan and Spa, located in Ubud, Bali, is a vacation destination that offers an unforgettable stay amid stunning natural beauty.
The hotel combines elegant traditional Balinese architecture with modern amenities for guest comfort. It offers a variety of recreational activities such as art classes and cooking classes, giving guests the chance to deeply experience Balinese culture.
In addition to its accommodation offerings, the hotel is renowned for Tjampuhan Spa, a perfect retreat for relaxation and rejuvenation, complete with world-class spa services and breathtaking views of the river valley.
Whether for a romantic getaway, family vacation, or peaceful retreat, Hotel Tjampuhan and Spa is an ideal destination for experiencing the wonders of Bali in a serene and refreshing atmosphere.
Aligned with their commitment to improving service quality, the hotel has adopted the Activities Booking Engine from Omni Hotelier, resulting in outstanding outcomes.
Enhancing Guest Experience with Activities Booking Engine
According to Bapak Dewa Oka, Corporate Ecommerce Manager at Hotel Tjampuhan and Spa, the Activities Booking Engine from Omni Hotelier has streamlined the real-time booking process, allowing guests to select dates and times that suit their needs. This system offers unparalleled flexibility and convenience for guests when planning their visits.
Boosting Revenue with Real-Time Reservations
“The real-time reservation process allows guests to make reservations without hassle. By reducing the time spent on email inquiries, we can enhance reservation efficiency and revenue from potential guest loss,” he continued.
The success of using the Omni Hotelier Booking Engine can be seen in the property’s total revenue, with 41% coming from activities and the rest from accommodations.
More Efficient Management and Promotion of Activities
Before using the Omni Hotelier Activities Booking Engine, Hotel Tjampuhan and Spa managed activities reservations via email, phone, and WhatsApp. Now, they promote activities to potential guests through pre-arrival emails, OTA messages, and WhatsApp by providing an activities reservation link that allows guests to book directly.
Success in Overcoming Implementation Challenges
One of the challenges faced by Hotel Tjampuhan and Spa was overbooking during same-day reservations. However, with the Cut-Off Date Feature on the Omni Hotelier Activities Booking Engine, this challenge can now be more easily addressed. This feature allows the hotel to avoid same-day reservations or set a cut-off date limit one day before guest arrival. This step ensures that the quality of the guest experience remains well-preserved.
In addition to the Cut-Off Date Feature, the Omni Hotelier Activities Booking Engine also released a Time Slot Feature in June 2023, which has had a positive impact on the revenue of Hotel Tjampuhan and Spa. An 11% increase in activities revenue has been achieved since the release of this feature, strengthening its potential in supporting the hotel’s business success.
Conclusion
The success story of Hotel Tjampuhan and Spa in using the Omni Hotelier Activities Booking Engine demonstrates the significant benefits that can be gained from this technology. Increased revenue and reservation efficiency are proof of the successful implementation of this system.
Want to increase revenue and enhance guest experiences like Hotel Tjampuhan and Spa? It’s your turn now! Visit us to learn more about Omni Hotelier’s Booking Engine and elevate your hotel’s service quality now!